Purpose

• Establish clear roles, responsibilities, and commitments for a successful project.
• Outline expectations, timelines, deliverables, and quality standards.

Customer Responsibilities

• Scope of Work: Define detailed project requirements; changes may incur additional costs.
• Timely Communication: Provide prompt feedback and decisions.
• Budget & Payments: Commit to a clear budget and approve any cost-affecting scope changes.
• Approvals: Review and approve designs, materials, and deliverables within set timeframes.
• Site Access: Ensure site access and necessary permissions for the contractor.

Contractor Responsibilities

• Design & Execution: Provide/validate designs and ensure feasibility.
• Cost Proposal: Submit a transparent, itemized cost breakdown with specifications.
• Project Planning & Management: Maintain schedule, coordinate vendors, and cooperate with third parties.
• Compliance & Quality Assurance: Adhere to building codes, safety standards, and rectify genuine quality issues.
• Progress Updates: Communicate regular updates on project status.

Commitments & Dispute Resolution

• Maintain professionalism and open communication.
• Adhere to agreed timelines, recognising potential delays.
• Address disputes amicably; involve third parties for major conflicts.